Terms and Conditions
Man with Van Preston Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Preston provides removal, transport, and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person or organisation booking the services or on whose behalf the services are booked.
We, us, our means Man with Van Preston, the provider of removal, transport, and related services.
Services means any removal, transport, loading, unloading, packing, unpacking, furniture assembly or disassembly, or any other services we agree to provide.
Booking means an agreement for us to provide services at a specified date, time, and location.
Goods means any items, belongings, or property that we are asked to move, transport, handle, or otherwise deal with.
2. Scope of Services
We provide man and van, removal, and light transport services within Preston and surrounding areas, as well as to and from other locations within the United Kingdom as agreed at the time of booking.
The specific scope of services, including the number of staff, size of vehicle, locations, and any additional tasks, will be agreed with you when you make a booking. Only tasks explicitly agreed at the booking stage or subsequently confirmed by us in writing or verbally will form part of the services.
3. Booking Process
3.1 You may request a quotation by providing accurate details of the job, including collection and delivery addresses, access conditions, number and type of items, dates, and any special requirements.
3.2 Quotations are based on the information you provide. If that information is incomplete or inaccurate, we may adjust the price or decline to proceed with the service.
3.3 A booking is only confirmed when we have agreed the date, time, price, and key details of the services, and you have accepted these Terms and Conditions. We may require a deposit or pre-payment to secure the booking.
3.4 Bookings are subject to availability. We reserve the right to refuse any booking at our discretion.
3.5 It is your responsibility to ensure that all details of the booking are correct. If you notice any errors, you must inform us as soon as possible so that we can try to amend the booking.
4. Access, Parking, and Client Responsibilities
4.1 You are responsible for providing safe and reasonable access to the collection and delivery addresses, including suitable parking arrangements for our vehicle.
4.2 Any parking charges, permits, fines, or penalties incurred as a result of parking for the purposes of providing the services will be your responsibility and may be added to your final invoice.
4.3 You must ensure that the premises at both collection and delivery points are safe and that we are informed of any relevant access issues, such as stairs, narrow doorways, low ceilings, restricted parking, time-limited access, or security requirements.
4.4 You are responsible for properly packing, securing, and labelling your goods unless we have expressly agreed to provide packing services. Fragile or high-value items must be clearly identified to us in advance.
4.5 You must be present, or ensure that an authorised representative is present, during loading and unloading to direct the work and check that all goods are collected and delivered. If you or your representative are not present, our record of the work completed will be conclusive.
5. Payments, Pricing, and Charges
5.1 Our services may be charged on an hourly rate, fixed price, or a combination of both as agreed at the time of booking.
5.2 Unless otherwise agreed, payment is due on completion of the services on the same day. We may require a deposit or full payment in advance, particularly for larger or longer-distance bookings.
5.3 Additional charges may apply in the following circumstances:
a. Delays caused by circumstances outside our control, such as waiting for keys, delayed access, or traffic incidents.
b. Changes to the job specification, including additional items, extra stops, or extended distances.
c. Additional labour required due to poor access, heavy or awkward items, or the need to dismantle or reassemble furniture not specified at booking.
d. Parking charges, congestion or clean air zone charges, tolls, ferry charges, or similar costs incurred while providing the services.
5.4 If payment is not made when due, we reserve the right to charge interest on overdue amounts and to suspend or cancel further services until payment is received in full.
5.5 All prices quoted are exclusive of any applicable taxes or duties unless expressly stated otherwise.
6. Cancellations, Amendments, and Waiting Time
6.1 If you wish to cancel or amend your booking, you must notify us as early as possible.
6.2 We reserve the right to apply cancellation charges as follows, unless otherwise agreed:
a. More than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred at our discretion.
b. Between 24 and 48 hours before the scheduled start time: up to 50 percent of the quoted price may be charged.
c. Less than 24 hours before the scheduled start time or on the day of service: up to 100 percent of the quoted price may be charged.
6.3 If you reduce the scope of services or change the date or time at short notice, we may treat this as a cancellation and re-booking, which may incur charges.
6.4 If we arrive at the agreed time and are unable to commence work due to lack of access, unpreparedness, or other issues outside our control, waiting time may be charged at our standard hourly rate, and we may treat any significant delay as a cancellation.
6.5 In the event that we need to cancel or amend your booking due to vehicle breakdown, staff illness, severe weather, or other unforeseen circumstances, we will notify you as soon as reasonably possible and offer an alternative date or a refund of any monies paid for services not provided. We will not be liable for any indirect losses or consequential costs arising from such cancellation.
7. Goods Not Accepted and Client Warranties
7.1 You must not submit for removal or transport any items that are illegal, dangerous, explosive, toxic, highly flammable, perishable, or otherwise unsuitable for carriage, including but not limited to:
a. Firearms, weapons, or ammunition.
b. Gas cylinders, petrol, solvents, paints, or chemicals.
d. Live animals or plants, unless explicitly agreed in advance.
e. Cash, jewellery, watches, precious metals, or other high-value items unless declared and specifically agreed in writing.
7.2 You warrant that:
a. All goods are your property or you have the authority of the owner to deal with them.
b. The goods do not include any prohibited or unsafe items.
c. The information you provide to us is complete and accurate.
8. Waste Regulations and Disposal of Items
8.1 We operate in compliance with applicable waste and environmental regulations. We are not a general waste collection service and will not remove household rubbish, hazardous waste, or any items that require specialist disposal unless agreed in advance.
8.2 If you request disposal of items, you confirm that you have the right to dispose of them. We may take such items to authorised facilities, recycling centres, or charitable outlets as appropriate.
8.3 Additional charges may apply for disposal services, including any fees levied by disposal sites. These will either be included in your quotation or charged separately.
8.4 We reserve the right to refuse to remove or dispose of any items that we consider unsafe, unlawful, or inappropriate to handle.
9. Our Liability
9.1 We will exercise reasonable care and skill in providing the services. However, our liability for loss or damage is subject to the limitations set out in these Terms and Conditions.
9.2 We will not be liable for:
a. Normal wear and tear or minor cosmetic damage, including scuffs or marks, that may occur during handling and transport.
b. Damage to goods that were not properly packed by you or on your behalf, or goods that were already damaged or defective.
c. Loss or damage arising from your failure to provide accurate information or proper instructions.
d. Indirect or consequential losses, including loss of profit, loss of income, loss of use, or any similar claims.
e. Damage caused by inherent defects, natural deterioration, or conditions beyond our control such as weather or road conditions.
9.3 Our total liability for any loss or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed the lower of the replacement value of the goods or a reasonable amount proportionate to the charges paid for the specific services giving rise to the claim, subject to any statutory rights.
9.4 We may offer guidance on dismantling or reassembling furniture, securing appliances, or similar tasks, but such advice is general and given without liability. You are responsible for ensuring that appliances are properly disconnected and safe to be moved.
9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
10. Claims and Complaints
10.1 You should inspect your goods and property as soon as reasonably practicable after completion of the services.
10.2 If you believe that any loss or damage has occurred as a result of our services, you must notify us as soon as possible, providing details of the issue and any supporting evidence.
10.3 Any claim relating to visible loss or damage should be reported on the day of service or within a reasonable period thereafter. Delay in reporting may affect our ability to investigate and may limit any potential remedy.
10.4 We will review your complaint, (if appropriate) ask for further information, and seek to resolve matters fairly. Our decision will take into account the condition of the goods, the nature of the service, and these Terms and Conditions.
11. Delays and Events Beyond Our Control
11.1 We will use reasonable efforts to adhere to agreed dates and times, but timing is not guaranteed unless expressly agreed as critical in writing.
11.2 We will not be liable for any delay or failure to perform our services where such delay or failure is due to events beyond our reasonable control, including but not limited to traffic congestion, accidents, breakdowns, road closures, weather conditions, public disturbances, or actions of third parties.
11.3 If an event beyond our control significantly affects our ability to perform the services, we may suspend or rearrange the services. We will discuss alternative arrangements with you where possible.
12. Insurance
12.1 We maintain appropriate insurance in connection with our business operations. Details of cover can be provided on request.
12.2 You are encouraged to ensure that your own contents or goods insurance covers removals and transport. Our insurance may not cover all risks, and you remain responsible for arranging additional cover for particularly valuable or fragile items.
13. Data and Privacy
13.1 We collect and use personal information such as names, addresses, and job details for the purpose of providing and administering our services.
13.2 We will take reasonable steps to protect your personal information and will not sell your details to third parties. We may share information with staff, subcontractors, or authorities where necessary to perform the services or comply with legal obligations.
14. Subcontracting
14.1 We may use carefully selected subcontractors or partner companies to carry out part or all of the services. In such cases, these Terms and Conditions will still apply and we will remain responsible for the proper performance of the services.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions represent the entire agreement between you and us in relation to the services and supersede any prior agreements or understandings, whether written or oral, relating to the subject matter.
16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
By proceeding with a booking or allowing work to commence, you confirm that you have read, understood, and agree to these Terms and Conditions.
