Privacy Policy
Man with Van Preston Privacy Policy
This Privacy Policy explains how Man with Van Preston collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Man with Van Preston customers and potential customers in our service area, including anyone who contacts us, requests a quote, or uses our man and van, removals, or related services.
We are committed to complying with the UK General Data Protection Regulation and relevant data protection laws. This Privacy Policy is intended to provide clear and transparent information about our processing of personal data.
Personal Data We Collect
We only collect personal data that is necessary for providing our services and running our business. The types of personal data we may collect include the following categories.
Identification and contact details, such as name, address, pick-up and delivery addresses, and general location information within our service area.
Communication details, including information you provide when you contact us by phone, message, contact form or other communication methods, and records of those communications where necessary for our legitimate interests, such as handling queries or complaints.
Service and booking information, such as the date and time of your booking, service type, inventory descriptions you provide to us, access or parking details, and other instructions relevant to the job.
Billing and payment information, limited to what is necessary to process payments and issue invoices, for example, billing address and transaction details. We do not store full payment card details when third party payment processors are used.
Technical and usage information where applicable, such as basic information about how you interact with our website or online booking tools. This may include device and browser information and general analytical data, to the extent permitted by law.
How We Collect Personal Data
We may collect personal data directly from you when you request a quote, make a booking, contact us with a question, or provide information before, during or after a job. We may also receive data from third parties when you book our services through them, or where you have given them permission to share your details with service providers like us.
Purposes and Lawful Bases for Processing
We process personal data only where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are contract, legal obligations, legitimate interests, and consent where applicable.
To provide quotes, accept bookings, and perform our services, we process identification, contact, and service data as necessary for the performance of a contract or to take steps at your request before entering into a contract.
To manage customer relationships and communications, including handling enquiries, re-arranging bookings, and responding to feedback or complaints, we process contact and communication data based on our legitimate interests in running and improving our business and providing good customer service.
To issue invoices, process payments, keep financial records, and comply with tax and accounting rules, we process billing and transaction data on the basis of our legal obligations and our legitimate interests in maintaining proper business records.
To improve our services, plan resources and routes, and analyse service performance, we may use service and usage data based on our legitimate interests in managing and developing our services, provided these interests are not overridden by your rights and interests.
For marketing communications about our services, we will rely on your consent where required by law, or on our legitimate interest in promoting our services where you are an existing or recent customer and where you can easily opt out at any time.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Retention periods will vary according to the type of data and the reason for processing it.
Customer booking and service data is generally retained for a period that allows us to respond to queries about past jobs, manage any disputes or claims, and comply with record-keeping requirements. Financial and invoicing information is usually kept for the minimum period required by tax and accounting laws.
Communication records may be kept for a reasonable period to help us handle ongoing enquiries or issues, and for training and quality purposes where appropriate. Marketing preference data is kept for as long as you remain subscribed or until you withdraw your consent or object to receiving marketing communications.
When personal data is no longer required for these purposes, we will securely delete or anonymise it so it can no longer be associated with an identifiable individual.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where this is necessary for the operation of our services, to meet legal obligations, or to protect our rights.
Service providers acting as data processors may provide services such as payment processing, accounting support, IT hosting and maintenance, website and booking platform services, or communication tools. These providers are only permitted to process personal data on our instructions and must protect it in accordance with data protection laws and contractual safeguards.
Professional advisers such as accountants, legal advisers or insurers may receive limited personal data where necessary for advice, auditing, or managing legal claims, relying on our legitimate interests and legal obligations.
Public authorities, law enforcement or regulators may receive data where we are required to disclose it under applicable law, or where disclosure is necessary to protect our rights, your safety or the safety of others.
Where data is transferred outside the United Kingdom or the European Economic Area by our processors, we require that appropriate safeguards are in place in accordance with data protection laws, such as standard contractual clauses or other approved transfer mechanisms.
Your Data Protection Rights
Under data protection law, individuals have a number of rights in relation to their personal data, subject to certain conditions and exemptions.
Right of access. You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify data or an objection to processing.
Right to object. You have the right to object to processing carried out on the basis of our legitimate interests, including profiling, on grounds relating to your particular situation. You also have an absolute right to object at any time to the use of your personal data for direct marketing.
Right to data portability. In some circumstances, you may request that we provide you or a third party with a copy of certain personal data in a structured, commonly used and machine-readable format.
Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Exercising Your Rights and Contact
If you wish to exercise any of your data protection rights or have questions about how we handle personal data, you can contact us using the usual communication methods you use to reach Man with Van Preston. To help us respond, please provide enough information to identify you and your relationship with us.
If you are not satisfied with our response or believe that your data protection rights have been infringed, you also have the right to lodge a complaint with the relevant data protection authority. Details can be obtained from the supervisory authority in your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any significant changes will be communicated through our usual channels. The updated version will apply from the date it is posted or otherwise made available.
By continuing to use Man with Van Preston services after any changes take effect, you acknowledge the updated Privacy Policy as the basis for our processing of your personal data.
