Terms and Conditions for Man With Van Preston Services
These Terms and Conditions set out the basis on which Man With Van Preston provides removal, transport, collection, delivery, and related van services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. These conditions are intended to be clear, fair, and consistent with applicable UK consumer law, while reflecting the practical nature of a man with van Preston service. They apply whether the work involves a single item, part-load transport, domestic relocation, furniture delivery, or other agreed transport support.
The customer is responsible for reading these terms before confirming any booking. If the customer is booking on behalf of another person, that customer must ensure that the end user understands and accepts these terms. Any special agreement, written amendment, or confirmed quotation will only apply if accepted in writing by Man With Van Preston. In the event of any conflict between these terms and a specific written agreement, the written agreement will take priority to the extent of the inconsistency.
The company reserves the right to refuse or cancel a booking where it reasonably believes that the request is unlawful, unsafe, outside the agreed service scope, or impossible to complete within the vehicle capacity or legal requirements. The service is provided on the understanding that the customer has supplied accurate information about access, item size, weight, packing condition, and any relevant handling requirements. A man with van service Preston is often time-sensitive, so accurate information is essential to avoid delay, extra charges, or service failure.
1. Booking Process
Bookings may be made by any accepted method arranged by the company, subject to availability. A booking is not confirmed until the company has provided confirmation and, where required, received any deposit or advance payment. A quotation may be based on information provided by the customer and may change if the actual job differs from the details supplied. This is particularly relevant for man and van Preston work where access, load size, waiting time, and item condition can materially affect the operation.
At the time of booking, the customer should provide complete and accurate details including collection and delivery addresses, preferred date and time, number and type of items, floor levels, lift availability, parking arrangements, and any specialist handling needs. The customer must also disclose whether there are fragile, valuable, heavy, awkward, or hazardous items. Failure to provide correct information may result in additional charges, delays, or cancellation of the job. If the company reasonably considers that the information supplied is incomplete or misleading, it may revise the quotation or decline the service.
Any estimated arrival time is provided in good faith but is not guaranteed unless expressly agreed as a fixed-time service. Delays may occur because of traffic, weather, customer delays, access problems, or events beyond reasonable control. The company will aim to keep the customer informed if timing changes become necessary. If the customer is not present at the agreed time and location, the company may treat the booking as a failed attendance and charge accordingly, subject to the circumstances and any consumer law rights that cannot be excluded.
2. Payments
All fees, charges, and any applicable extras will be set out in the quotation or otherwise communicated before the work begins where practicable. Unless stated otherwise, prices are exclusive of any optional additional services requested by the customer, such as packing, waiting time, dismantling, reassembly, stair carrying, or additional labour. For Preston man with van bookings, the final charge may reflect the actual time spent, distance travelled, number of operatives required, or other factors agreed in advance or reasonably incurred during the job.
Payment is due in accordance with the terms provided at booking or on completion of the service, depending on the agreed arrangement. The company may request a deposit to secure the date and time, and that deposit may be non-refundable in certain circumstances as set out in the cancellations section below. If payment is not made when due, the company may charge reasonable recovery costs and interest to the extent permitted by law. The customer remains responsible for full payment even if a third party was expected to fund or reimburse the service.
If the customer disputes any element of an invoice, they must notify the company promptly and provide details of the issue. Undisputed amounts must still be paid by the due date. The company is entitled to withhold or suspend further services until outstanding balances are settled. Cash, bank transfer, card payment, or other accepted payment methods may be used if permitted by the company at the time of booking. Any refunds approved by the company will be made using a reasonable method and within a reasonable period.
3. Cancellations and Rescheduling
The customer may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the nature of the job, vehicle allocation, and whether staff have already been assigned. A booking cancelled at short notice may attract a charge to cover administration, lost time, and committed resources. For a man with van Preston service, short-notice cancellations can have a significant operational impact, and the company may apply a fair fee where allowed by law.
If the customer cancels after the vehicle has been dispatched, after the team has arrived, or once loading has begun, the company may charge for attendance, labour, fuel, mileage, waiting time, or any part-completed work. If the customer is unavailable, inaccessible, or fails to provide the required access or instructions, the company may treat the booking as cancelled by the customer. Where a deposit has been taken, the company may retain all or part of it to the extent reasonably necessary to cover genuine losses or costs.
The company may reschedule or cancel a booking if it cannot perform the service safely, legally, or within the agreed parameters. This may include circumstances involving severe weather, vehicle breakdown, staff illness, access restrictions, unsafe items, or events outside reasonable control. If the company cancels a booking for reasons within its control, it will either offer a new date or refund any amounts paid for the cancelled portion of the service, subject to any lawful deductions for work already carried out.
4. Customer Responsibilities
The customer must ensure that all items are ready for collection at the agreed time, packed appropriately where packing is the customer’s responsibility, and presented in a condition suitable for transport. The customer must provide any necessary permissions for parking, loading, entry, and delivery at both addresses. If the service involves access through common areas, private roads, managed buildings, or restricted parking zones, the customer must ensure that all required arrangements have been made in advance. Failure to do so may lead to delay, extra charges, or refusal to proceed.
The customer must ensure that items are lawful to transport and that no prohibited, dangerous, or undeclared hazardous goods are included. The company does not accept responsibility for items concealed within boxes or containers if those items have not been disclosed. Where the customer requests movement of unusually heavy or fragile items, the company may ask for clarification, additional packaging, or extra labour. If the item appears unsafe to move, the company may refuse without liability.
It is the customer’s responsibility to back up, remove, or secure any data, records, or digital information contained in electronic devices before transport. The company is not responsible for losses arising from pre-existing faults, weak packaging, hidden defects, or items being inherently unsuitable for transit. A man and van Preston booking is based on the assumption that the customer has taken reasonable steps to prepare for safe carriage and delivery.
5. Liability and Insurance
The company will exercise reasonable care and skill when providing its services. However, liability is limited to losses caused by negligence or breach of statutory duty, and nothing in these terms excludes liability that cannot lawfully be excluded under UK law. The company is not liable for indirect or consequential losses, including loss of profit, loss of use, business interruption, emotional distress, or missed deadlines, except where such exclusion is prohibited by law. This is a standard approach for a man with van service and reflects the practical scope of transport work.
Where items are damaged due to the company’s proven negligence, liability may be limited to the reasonable repair cost or replacement value of the affected item, subject to evidence, depreciation, and any applicable claim limits stated in the quotation or service description. The customer must report any alleged damage, loss, or discrepancy as soon as reasonably possible and in any event within a reasonable period after delivery. The customer should keep packaging and relevant evidence to support any claim.
The company is not responsible for damage caused by inadequate packing, pre-existing weakness, natural wear and tear, unstable stacking, overloading by the customer, or items that are unsuitable for transport. The company shall not be liable for delays caused by traffic, weather, road closures, third-party interference, or other events beyond reasonable control. Nothing in these terms affects statutory rights available to consumers under applicable UK law. Where insurance is held, any recovery will be subject to the conditions of that cover and the information supplied by the customer.
6. Waste, Disposal, and Environmental Compliance
The company may only remove, transport, or dispose of waste where this has been expressly agreed in advance and where it is lawful to do so. The customer must not request the disposal of controlled waste unless the nature of the waste has been declared and the company has confirmed acceptance. Any waste handling will be carried out in accordance with applicable UK waste regulations, including duties relating to lawful transfer, segregation, transport, and disposal. A Preston man with van service that includes clearance or disposal work will only operate within the permitted legal framework.
The customer is responsible for accurately describing any waste or unwanted items and for separating hazardous, electrical, reusable, recyclable, and general waste where required. The company may refuse to move or dispose of items that are classified as hazardous, contaminated, or otherwise subject to special legal controls. If the customer provides false or incomplete information about waste, the company may cancel the relevant part of the booking and charge for any costs already incurred. The company may require additional charges for lawful disposal, recycling, or third-party fees.
Where the company acts as a waste carrier or uses licensed facilities or subcontracted disposal routes, it will do so in a manner intended to comply with all relevant legal obligations. The customer acknowledges that illegal dumping, fly-tipping, and improper transfer of waste are serious offences. The customer must not ask the company to breach any waste law or environmental requirement. If the customer leaves items for disposal without prior agreement, the company may treat those items as not accepted and may charge additional handling or return costs where lawful and reasonable.
7. Delays, Access Issues, and Force Majeure
If the service is delayed because of access problems, traffic congestion, road closures, severe weather, or other events beyond the company’s reasonable control, the company will use reasonable efforts to complete the work as soon as practicable. Additional waiting time, repeated loading attempts, or route changes may result in further charges if reasonable and communicated where possible. The company is not responsible for losses arising solely from such unavoidable delay.
If the customer fails to provide access, keys, parking, lift access, or other required arrangements, the company may charge for wasted attendance time and may reschedule at its discretion. Where the service cannot proceed because of an obstacle within the customer’s control, the customer may be charged for the time already spent and any unavoidable costs. In the event of prolonged delay, either party may discuss an alternative date, partial completion, or cancellation depending on the circumstances.
The company shall not be liable for failure or delay caused by events outside its reasonable control, including but not limited to extreme weather, industrial action, civil disturbance, fire, flood, epidemic restrictions, emergency road closures, or government action. Where such events prevent performance, the company may suspend obligations for the duration of the event. If the disruption continues for an unreasonable period, either party may be entitled to end the booking in respect of the affected services, subject to any lawful charges for work already performed.
8. Complaints, Contract Changes, and Governing Law
If the customer has a complaint, they should notify the company promptly with enough detail to allow the matter to be reviewed. The company will aim to investigate concerns fairly and within a reasonable time. Any change to the booked service, including route changes, extra stops, additional items, or timing amendments, should be agreed before the change takes effect where possible. A man with van Preston booking may be adjusted if both parties agree and the revised scope is confirmed.
No employee, contractor, or representative is authorised to vary these terms unless the change is confirmed by the company. If any part of these terms is found to be unlawful, unenforceable, or invalid, the remainder will continue in force. Failure by the company to enforce any term on one occasion does not waive its right to enforce that term later. These terms are intended to be interpreted consistently with consumer protection legislation and other mandatory UK legal requirements.
These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising out of or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless another jurisdiction is required by mandatory law. By using the services, the customer confirms that they understand and accept these terms in full. These provisions apply to all man and van Preston services, regardless of the specific nature of the transport arrangement, unless a written exception has been expressly agreed.